Service and Support

As a complete supplier and dedicated service provider, we take full responsibility for delivering high-quality lifting systems that you can rely on for many years.

TAWI Customer Service and Support

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Service & Support for Safe and Reliable Lifting

At TAWI, we’re committed to keeping your lifting equipment safe, efficient, and running smoothly. Our experienced service team is here to support you throughout the entire lifecycle of your equipment.

Why Regular Service Matters

Your lifting equipment is built to last, but like any hardworking tool, it performs best with regular care. We recommend scheduling annual maintenance to keep your equipment in top condition and ensure maximum safety and productivity.

How We Support You

  • Scheduled Maintenance & Inspections: Keep your equipment safe and compliant with regular servicing, including load testing and certification.
  • Onsite Repairs & Fast Response: If something goes wrong, we’re just a call away. Our engineers respond quickly to minimise downtime.
  • Dedicated Customer Support Team: our team of service professionals are trained and dedicated to resolving any issues you may encounter. 
  • Expert Training for Your Team: We offer hands-on training during service visits or as stand-alone sessions, helping your staff operate equipment safely and efficiently.
  • Relocation Support: Need to move your equipment? We’ll assess, relocate, and ensure it’s properly certified at the new location.