Spare Parts, Service & Support

Choose TAWI, Your Trusted Partner in Safety and Service

At TAWI, we take immense pride in our dedicated team of service engineers, expertly led by our Aftersales Manager, Carla Townsend. Each team member is handpicked for their technical expertise and industry experience, ensuring that your lifting equipment is in the most capable hands.

Your Safety is our Top Priority

When it comes to delivering lifting systems, we take full responsibility for providing high-quality equipment that you can trust for many years.  But we advise that it is regularly serviced to keep your equipment in tip-top condition.

A Commitment to Safety

Our commitment to safety is unwavering, and we adhere to stringent maintenance protocols to ensure your equipment remains in peak condition. We understand the significance of timely maintenance, and to ease your burden, we proactively remind you when your service is due, leaving you free to concentrate on your core business operations.

SafeContractor Accredited:

We are proud to be accredited by SafeContractor, a prestigious certification that reflects our unwavering dedication to responsible and transparent practices. This accreditation demonstrates our commitment to safeguarding your interests and maintaining the highest standards of service excellence.

Service Excellence for All Equipment:

Our expertise extends beyond our own lifting equipment. As industry experts, we possess the knowledge and skills to service not only TAWI products but also equipment from other providers. Regardless of the brand, you can trust us to deliver comprehensive support and assistance, maximizing the longevity and performance of your lifting systems.

Here to Help:

Our Aftercare and Support team are based in our Northampton office and provide exceptional service and unwavering customer support whenever you need it. Our customer-centric approach is only a phone call away.

Should you require any assistance or have any queries regarding your lifting equipment, please don’t hesitate to reach out to us. Our friendly and knowledgeable team is always ready to lend a helping hand and ensure that your lifting operations run seamlessly and securely.

Our People

A Dedicated Team of Experts

TAWI’s Service Team comprises a dedicated group of highly skilled and industry-experienced field service engineers. As experts in the maintenance and operation of vacuum lifting equipment, they bring a wealth of knowledge and proficiency to every task they undertake. Safety is our top priority, and each team member is trained to meet and maintain the highest safety standards.

Extensive Competencies:

Our Service Team’s competencies cover a wide and diverse range of areas, enabling us to address various aspects of lifting equipment maintenance and operation. These competencies include:

• Site Safety Passport
• LOLER (Lifting Operations and Lifting Equipment Regulations)
• IPAF (International Powered Access Federation)
• PASMA (Prefabricated Access Suppliers and Manufacturers Association)
• Fork Lift Truck
• Slinging

With such a comprehensive skill set, our team is well-prepared to tackle any challenges that may arise, ensuring the safety and efficiency of your lifting equipment operations.

Comprehensive Support Solutions:

When you choose our services, you gain access to an array of comprehensive on-site support solutions tailored to meet your unique requirements. Our highly-trained engineers deliver meticulous equipment servicing and thorough examinations, leaving no stone unturned in pursuing optimal performance and safety.

Additionally, we take great pride in empowering your staff with the knowledge they need to handle lifting equipment effectively and safely. Our competency training are designed to equip your team with the necessary expertise, reducing the risk of accidents and fostering a safety-conscious work environment.

In the rare event of a breakdown, rest assured that our Service Team is at your service. We respond swiftly and decisively, identifying and implementing the right fix to minimize downtime and keep your operations running smoothly.

Count on Our Expert Service Team:

With our expert Service Team by your side, you can trust in the highest standard of support for your lifting equipment needs. We are dedicated to enhancing safety, efficiency, and productivity, and we look forward to being your trusted partner in maintaining and optimizing your lifting equipment operations.

FAQs

Our aftercare support service is designed to ensure that your lifting solution continues to perform optimally and safely throughout its entire lifespan.

Our primary goal is to build a lasting partnership with you and support you at every stage of your lifting equipment’s life cycle. Your satisfaction and success with our products are of paramount importance to us.

If you have any specific requirements or questions, please feel free to reach out to us, and we’ll be more than happy to assist you.

In the meantime, here are some common questions that we receive which we hope will aid you in your decision to choose TAWI as your preferred lifting solutions partner.

How often should I have my equipment serviced?

• We recommend once every 12 months to keep your equipment in optimum condition.

*Parts not included unless by warranty*

What is included in a standard service (1 year)?

• 12 month service including Load test and certification*
• Engineer’s report.
• Full examination of structural, mechanical and electrical components.
• Full examination of attachment functionality.

*Parts not included unless by warranty*

What is included in Executive Service (2 year)?

• 12 month service including Load test and certification*
• 24 month service including Load test and certification*
• Engineer’s report (one per service).
• Full examination of structural, mechanical and electrical components.
• Full examination of attachment functionality.
• Dedicated Service Manager at TAWI UK.

*Parts not included unless by warranty*

Do you provide training when equipment is serviced?

 Training completed at the time of service.

• We provide onsite training for TAWI equipment only.
• One site visit and training for up to 5 staff members.
• Certificate issued upon completion
• Training completed at the time of service.
• We also provide stand-alone training as and when needed.

*Parts not included unless by warranty*

What happens if I need my equipment to be repaired?

• We will come out and repair the equipment for a fee

*Parts not included unless by warranty*

What happens if we need to relocate our equipment?

• We will send our Engineering Manager to site to assess and quote.
• LOLER certificate provided.

*Parts not included unless by warranty*

As an employer what certification do I need to have in place to make sure my equipment is safe to use?

We always recommend that you have a LOLER certificate as it is a legal requirement in some countries, including the United Kingdom, for certain types of lifting equipment. The certificate ensures that lifting equipment used in workplaces meets specific safety standards and is regularly inspected and maintained to prevent accidents and ensure the safety of workers.

Please contact us for a price list for any Maintenance, Training or Re-location requirements: la.uk.aftersales@piab.com

How to keep your lifting equipment in tip top condition!

Follow the manufacturer’s guidelines and carry out regular inspections, including yearly services by TAWI. Train all operators on how to use the equipment and maintain a maintenance log will contribute to better management and early detection of potential faults.

Safety should always be a top priority when using lifting equipment, so follow the recommended safety measures which will help prevent accidents and ensure smooth operations.